Support at Home
Support at Home with Sanivy
A simpler way to organise your continence supply.
Sanivy uses reported continence usage to suggest an existing recurring 28-day subscription. If you receive Support at Home, use Find my plan to identify your supply and send us your provider details. Our team can then help coordinate the ordering process with the relevant provider.
The simple version
How it works
- 1
Find your plan
A few quick questions suggest an existing 28-day supply option from reported usage.
- 2
Review the suggested supply
See the products and quantities based on the information provided.
- 3
Provide customer details
Share the contact and delivery details needed for the request.
- 4
Provide provider details
Tell us which Support at Home provider coordinates the arrangement.
- 5
We coordinate next steps
Our team works with the supplied provider details.
- 6
Arrangement confirmed
The relevant provider confirms the purchasing and payment arrangement.
- 7
Supply arranged
Your products are packed and delivered, with tracking where available.
Submitting a request does not mean funding has been approved. Sanivy is built around a recurring 28-day subscription model — for Support at Home customers, future supply cycles are coordinated according to the confirmed provider and payment arrangements.
Organise your Sanivy supply
Tell us a little about you and your Support at Home provider. We’ll review the information and help coordinate the next steps.
- 1. Your details
- 2. Your Sanivy plan
- 3. Your provider
- 4. Review
Are you a Support at Home provider?
Start with one client.
If you’re looking to organise Sanivy for a client, send us their basic supply requirements and your organisation details. Our team can help coordinate the order and invoicing process.
Approved provider orders are invoiced according to the payment terms confirmed for the ordering arrangement. These are commercial terms, not government Support at Home rules.
Support at Home FAQ
Common questions
Can I use Support at Home funding for Sanivy?
Where appropriate, a recurring Sanivy 28-day supply may be organised through the person’s Support at Home provider, subject to provider confirmation and the person’s individual arrangements. Sanivy does not determine or guarantee funding eligibility.
Can I buy directly using my Support at Home funding?
You can use Sanivy's Plan Finder and submit a supply request. Your Support at Home provider needs to confirm the funded purchasing arrangement before the order is processed through the provider pathway.
What information do I need?
Your basic contact details, your suggested Sanivy supply and information about your Support at Home provider. If you don't know every provider detail, provide what you can.
Will Sanivy contact my provider?
Where required to progress the request, the Sanivy team can work with the provider information supplied to confirm the ordering arrangements.
Who receives the invoice?
For provider-funded orders, Sanivy coordinates invoicing with the relevant provider billing contact once the order has been confirmed.
When will my order be sent?
The order is arranged for fulfilment once the required provider and payment arrangements have been completed.
Does Sanivy determine whether my funding can be used?
No. Funding eligibility depends on the person's individual Support at Home arrangements and applicable program requirements. The relevant provider confirms the purchasing arrangement.
What happens after each 28-day supply?
Sanivy is built around a 28-day supply model. For Support at Home customers, future supply cycles are coordinated according to the confirmed provider and payment arrangements.