Sanivy guide · Support at Home
How Support at Home purchasing works with Sanivy
Find the supply first, then confirm the purchasing arrangement with the relevant provider.
Submitting details to Sanivy does not mean funding has been approved. The provider confirms whether the purchase can proceed under the person’s arrangement.
Author: Sanivy Co. Pty Ltd · Last reviewed: 2026-09-20
Step 1 — Find and review the supply
Use the Plan Finder to see a suggested recurring 28-day supply based on reported usage, including every product, pack quantity, selected sizes and the 28-day price. Delivery is calculated and charged separately.
Step 2 — Provide customer details
Send the delivery address, contact details and the supply you would like organised. Only share another person’s details where you have appropriate consent to do so.
Step 3 — Provide provider details
Include the provider organisation, the contact person and accounts information where you know it, so Sanivy can coordinate the invoicing conversation directly.
Step 4 — Provider confirms the arrangement
The provider confirms whether the purchase can proceed under the person’s arrangement and where the invoice should be sent. Sanivy cannot confirm budget availability, provider approval or eligibility.
Step 5 — Sanivy coordinates invoicing and supply
Once the purchasing and payment arrangement is confirmed, Sanivy organises the agreed supply and invoicing under the commercial terms confirmed for that arrangement.
Step 6 — The 28-day subscription begins
The supply then repeats on a 28-day cycle. Quantities and sizes can be reviewed before a future dispatch if the routine changes.
| Step | Who acts |
|---|---|
| Find and review the supply | Customer, family or coordinator |
| Provide customer and provider details | Customer or representative |
| Confirm the purchasing arrangement | Support at Home provider |
| Organise invoicing and supply | Sanivy |
| Recurring 28-day delivery | Sanivy |
What to do next
Start a Support at Home request with the details you have. Sanivy will follow up to confirm the arrangement before any supply begins.
This guide provides general product and purchasing information only. It is not clinical advice or a clinical assessment. Speak with an appropriately qualified health professional about individual health needs.