Privacy Policy

Last updated: 15 September 2026

Sanivy respects your privacy and is committed to protecting the personal information you provide to us.

We understand that some customers may be participants in the National Disability Insurance Scheme (NDIS) and may provide information relating to their NDIS plan or plan management arrangements when purchasing our products.

We take the privacy and confidentiality of this information seriously.

1. Information We Collect

When you purchase products from Sanivy, create an account, subscribe to a recurring delivery, contact us, or otherwise use our website, we may collect information including:

  • Your name
  • Delivery and billing address
  • Email address and telephone number
  • Order and subscription information
  • Payment and transaction information
  • NDIS participant name
  • NDIS participant number, where required for invoicing
  • Plan manager name and contact details
  • Information required to prepare or submit an invoice to a nominated plan manager
  • Other information you voluntarily provide when placing or managing an order

We ask customers not to provide health, medical, disability or NDIS information that is not reasonably necessary for us to process their order or invoicing arrangements.

2. How We Use NDIS Information

Where you provide NDIS-related information, Sanivy uses that information only for purposes reasonably necessary to administer your purchase and associated NDIS invoicing arrangements.

This may include:

  • Identifying the participant associated with an order
  • Preparing an appropriate invoice
  • Sending an invoice to the participant's nominated plan manager
  • Responding to questions from the participant, their authorised representative or nominated plan manager regarding that invoice
  • Reconciling payments relating to the order
  • Maintaining records where required for accounting, taxation, legal or regulatory purposes

We do not use NDIS participant information for advertising, profiling or unrelated marketing purposes.

Providing NDIS information does not give Sanivy access to your NDIS plan, NDIS portal or other NDIS records.

3. Disclosure of Personal Information

Sanivy does not sell or rent personal information or NDIS participant information to third parties.

We only disclose personal information where reasonably necessary to provide our services or where required or authorised by law.

For NDIS-related purchases, relevant information may be provided to the plan manager nominated by you or the participant for the purpose of submitting, processing and reconciling an invoice.

Information may also be processed by service providers that are necessary to operate our online store and fulfil transactions, such as:

  • Shopify
  • Payment processors
  • Technology providers
  • Delivery and logistics providers

These providers receive only the information reasonably necessary for the service they perform.

We do not disclose NDIS participant information to other disability service providers, marketers or unrelated third parties for their own purposes.

4. Shopify and Online Services

Our online store is operated using Shopify. As part of providing the website, processing orders, and maintaining the security and functionality of the store, Shopify may process certain personal information.

Other service providers, including payment gateways and delivery providers, may also process information necessary to complete a transaction or deliver an order.

These services operate under their own privacy and data protection obligations.

5. Marketing

Information supplied specifically for NDIS invoicing or plan-management purposes will not be used to send marketing communications.

Where you separately choose to subscribe to Sanivy marketing communications, we may use the contact details you have provided for that purpose.

You may unsubscribe from marketing communications at any time.

6. Security

Sanivy takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Access to NDIS-related information is limited to personnel who reasonably require access to perform invoicing, administration, customer service, financial or compliance functions.

We do not intentionally collect more NDIS or disability-related information than is reasonably necessary to provide the requested service.

7. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable accounting, taxation, legal and regulatory record-keeping requirements.

Where information is no longer required and there is no legal requirement for us to retain it, we will take reasonable steps to delete, destroy or de-identify it.

8. Access and Correction

You may contact Sanivy if you wish to request access to personal information we hold about you or if you believe information we hold is incorrect or requires updating.

We may need to verify your identity before providing access to or changing personal information.

9. Information About Another Person

If you provide personal or NDIS information about another person, such as an NDIS participant for whom you are purchasing products, you should only provide that information where you are authorised to do so.

Please provide only the information reasonably necessary for Sanivy to process the order and associated invoicing.

10. Data Breaches

If Sanivy becomes aware of a data breach involving personal information, we will assess and respond to the incident promptly and take appropriate steps in accordance with applicable Australian privacy requirements.

Where notification is required by law, affected individuals and the relevant regulatory authority will be notified.

11. Your Privacy

Sanivy recognises that NDIS-related information may be particularly sensitive.

Our approach is simple:

If we do not need the information to provide your products, manage your order or arrange the requested invoicing, we do not want you to provide it.

Information provided for NDIS invoicing will be used for that purpose and related administrative requirements and will not be sold or used for unrelated marketing.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices.

The current version will be published on our website together with the date it was last updated.

13. Contact Us

If you have a question, concern or complaint regarding privacy or the way Sanivy handles your personal information, please contact us using the contact details provided on our website.

We will take privacy concerns seriously and endeavour to respond within a reasonable period.