Sanivy is an Australian owned and operated continence subscription platform built by people who spent the last 2 decades working inside disability supported accommodation. We've been on every side of the reorder phone call. We built the company to provide products, supports and systems we wished had access to.
Between us, we've spent over 20 years in disability and supported accommodation. Different roles, different organisations — but the same problem kept coming up.
It was always continence orders.
A participant running out of pads on a weekend. A worker calling the family because they didn't know what size to reorder. The family calling the plan manager. The plan manager calling the supplier. Three days later the wrong product arrives — or the right one arrives too late. By then someone has improvised. Wrong fit, wrong absorbency, sometimes just whatever was left in the cupboard. The participant's skin pays for it. The family is upset. The worker is frustrated. Nobody has documented
any of it properly. And next month, the whole thing happens again.
We saw this across multiple organisations, with different participants, different funding structures, different care teams. The pattern never changed. Continence supply was treated as an afterthought by everyone in the chain — and the people who paid for that were the participants and the workers trying to look after them.
There needed to be a better, so we built it. One subscription per participant — set once, runs every 28 days. Products matched to actual daily use, delivered at the same time each cycle, in discreet packaging. The workers caring for them are trained on our six-step protocol before the first delivery arrives. Every change gets logged. If something is flagged — a skin concern, a fit issue, a missed step — it gets escalated before it becomes a hospital visit.
And when plan review comes around, the documentation is already there.The whole thing is funded through the participant's existing NDIS plan or Support at Home package. Most participants pay nothing out of pocket. We handle the paperwork because we know what it involves — we've done it from the SIL side for a decade.
We're not trying to be the biggest continence supplier in Australia. We're trying to be the one that works for the people in the middle of it — the participants, the families, the workers, the coordinators. The same people we spent ten years trying to support, with tools that were never quite right for the job.
— The Sanivy founders
What makes Sanivy different isn't the products.
While we source and manufacture quality products; it’s our decade of working inside the system we're now trying to fix that sets up apart. We know what a coordinator needs at 4pm on a Friday when a participant has run out. We know what a support worker needs the first time they're rostered for a continence shift. We know what a family needs when they're trying to explain to a plan manager why the current arrangement isn't working.
We built Sanivy for those moments — not for the moments when everything is running smoothly.
What Sanivy is — and what it isn't.
Sanivy is a continence subscription service, a care training provider, and a
digital platform that connects workers, coordinators, and families around the
same care record. We are Australian-owned and built specifically for individuals, including on NDIS, Support at Home and Aged Care.
Sanivy is not a clinical service — and that's deliberate. Clinical decisions belong with clinicians. We don't employ nurses or write prescriptions. What we do is make sure the right products are at hand at the right time, and that everything is documented when to ensure best practice and client safety. When care needs a nurse, Sanivy Assist connects to Care Connect and an AHPRA-registered nurse makes the call. We just make it happen without delay.